Online school is a great way to continue your education when you can’t be there in person, especially for programs such as medical billing courses. However, technical difficulties can arise that can make the learning process difficult, if not impossible. The good news is that there are several basic troubleshooting techniques that you can use to get everything up and working so that you can attend class. Let’s take a look at three troubleshooting tips for an online school.
Check Your Router
Most Internet connection problems can be solved by checking the router. Unplugging it for around 30 seconds, then plugging it back in can get things working again. You can also use the reset button if you wish.
If that doesn’t work, look for the IP address on the router and plug it into your browser. If you can visit the router but not the rest of the Internet, then it’s either your computer or your IPS. If the router itself won’t come up, then it’s a problem.
How to Fix Audio Problems
If you’re getting an image but no audio when attending an online school, then you’re going to want to check the audio levels for both your computer, the device you’re using, and the program used to interact with your school. Make sure the volume isn’t turned down or muted on any of these.
If the audio levels are working just fine, it may be that your device has stopped working. See if you can get sound on other sites or by playing music. If not, then most likely, your earbuds or headset needs to be replaced.
How to Fix Video Problems
If you log onto your online school and notice that you’re not getting any video, there could be several things at play. Firstly, the class simply may not have started yet if you’re early or if the teacher is running late. You could also be in the wrong class, so double-check that you’re in the right place. Of course, the problem could simply be that the teacher forgot to turn their camera on.
Alternately, if you are in a situation in which you can see the teacher, but no one can see you, you may have forgotten to turn your camera on. If it’s on and isn’t working, it could be that the device isn’t configured correctly, or it may be broken.
Troubleshooting and Common Sense
As you can see, most instances of troubleshooting for online school come down to using common sense. If something isn’t working, it doesn’t necessarily mean that it’s broken. It may just not be turned on or configured correctly. If you’re exhausted all other possibilities, then it may be time to get a new device. Just make sure to confirm the fact that your device is actually broken before buying a new one, or it will just be a waste of money.